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BlackBerry® Bold™

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New Contributor
dxdean3
Posts: 6
Registered: ‎01-09-2013
My Device: Bold 9900

Bold 9900 screen problem

Hi I'm having problems with the screen on my Bold 9900, when I got to unlock it, the screen lights up, but stays black, but everything in the back ground works, example, I go to unlock it, touch roughly where I have my bbm or facebook icon at, and when the screen starts working, that app is open, any ideas? Its becoming a real pain and making my phone almost useless
New Contributor
dxdean3
Posts: 6
Registered: ‎01-09-2013
My Device: Bold 9900

Re: Bold 9900 screen problem

Also the phone was originally through Telus, but has been unlocked and I am using my Bell sim card in it
Guru I
John_Clark
Posts: 16,192
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Bold 9900 screen problem

Have you rebooted the device by removing the battery?
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New Contributor
dxdean3
Posts: 6
Registered: ‎01-09-2013
My Device: Bold 9900

Re: Bold 9900 screen problem

So many times its not even funny
New Contributor
dxdean3
Posts: 6
Registered: ‎01-09-2013
My Device: Bold 9900

Re: Bold 9900 screen problem

Could it be because the phone was originally telus? I noticed something different in the numbers for the OS between bell and telus, I'm not sure if that would make a difference?
Guru I
John_Clark
Posts: 16,192
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Bold 9900 screen problem

No that wouldn't cause an issue like that. It sounds like a hardware problem. Can you return it to where you purchased it? That can be problematic, though, when using unlocked devices.
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
dxdean3
Posts: 6
Registered: ‎01-09-2013
My Device: Bold 9900

Re: Bold 9900 screen problem

Not really, I bought it from someone who changed to the new iphone
New Contributor
dxdean3
Posts: 6
Registered: ‎01-09-2013
My Device: Bold 9900

Re: Bold 9900 screen problem

I hope its something I can have fixed, because aside from that, the phone works great