06-12-2013 02:16 PM
About 5 days ago when i was trying to click a photo, i recognized that all my pictures and music have deleted from my Bold 9900 ( i dont have a memory card). My memory is still full, but i can see my pics only with FileScout, also i cant see any folders on my PC, only tabs. Ive checked my phone with anti virus but it didnt show any problems.
Please help! Thank you an advance.
06-18-2013 12:23 PM
Hi KristinaSwan and welcome to the BlackBerry Support Community Forums!
I would recommend purchasing a media card to store your photos and videos for a couple reasons. First of all, you will have much more space available to save your media and secondly, if anything were to happen to your BlackBerry smartphone, such as a software issue or something similar, you will still be very likely to retrieve your file from the media card.
06-19-2013 07:45 AM
If you can see your pictures with FileScout, they should still be on your device. When you plug your BlackBerry into your computer, are you prompted on screen to enable the USB drive?