BlackBerry® Bold™

[Markbishopuk]

I recently upgraded my Bold 9900 to OS 7.1 in order to use the device as a wi-fi hotspot. Since then I've noticed a couple of problems with BBerry email:

1. 'More' and 'More all' do not work. If an email is long, I can read only the first part of it;

2. Attachments can no longer be viewed. If I click on one, the Bold thinks about it for a while, then dellivers a red cross by the name of the attachment.

Any suggestions for fixing this? I would prefer not to have to go back to 7.0 if I can avoid it.

[sdgardne]

Hello!!

After any updates or when email goes wonky in any way, I always suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

• KB00510 How to register a BlackBerry smartphone with the wireless network
• Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

• KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
• If you have no CMIME entry, then skip the deletion
• KB02830 Send the service books for the BlackBerry Internet Service
• Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

• Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.

Good luck!

[Markbishopuk]

Many thanks for your advice. I've tried it but unfortunately it hasn't worked. Any other ideas?

[sdgardne]

Hmmm..."it hasn't worked"...hmmm...I must wonder given the brevity of that. Did the steps work as described, but the behavior did not change? Or, did the steps not work as described? In any event, what about the final recommendations?

Further, have you tried other 7.1 OS packages? There are many different available from many different carriers...while rare, it's possible that the specific OS package you installed has this as a defect, and a different 7.1 package may well cure it.

Good luck and let us know!

[knottyrope]

What OS are you on? On your device, type in a new message MYVER and a space after to see and report back please.

I have a user that is having similar issue and is on OS 7.1.0.342