08-12-2012 11:25 AM
The phone turned off one day and will not tunr back on. When you plug it into a charger the red LED light comes on, followed by 3 short flashes. It wont connect to any comupter. I have taken it to cell phone repair places and neither are able to do anything. Any suggestions?
08-12-2012 01:48 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
08-12-2012 06:59 PM
I just tired this kick start and it did not work. The phone still will not turn on. It wont even recognize it on a computer. Tired pluging into a couple different ones. Any other suggestions?
08-12-2012 07:11 PM
08-13-2012 08:31 PM
The battery has been tested and works fine. I completed the restart exactly as recommended previously. Followed the instructions, connected to a known BB wall charger(same one that charges my other BB), followed times and other instructions exactly as was written. I have been told this is a known BB issue. Do you have other suggestions?
08-14-2012 09:23 AM
OK, then the next thing I know of is this drastic recovery attempt:
Beyond that, formal support, in hands, by a qualified technician would be the next step.
08-16-2012 09:17 AM
08-16-2012 06:56 PM