08-17-2013 09:45 AM
Hi and Welcome to the Community!
I suspect there may be other translations of that message...please try different translations to search the public KBs for hopefully useful information:
It may be that your BB is locked to it's originally-manufactured for carrier, and the SIM you are attempting to use is not for that carrier...you must unlock a BB before you can use it on a different carrier:
08-18-2013 08:12 AM
Hi and thanks for your reply.
the correct translation of the message is "phone not allowed MM6".
I bought this phone in December, used. Always it worked and I never changed SIM. Immediately after an update, almost a month ago, stopped working.
I can't send and receive calls. It works only on wifi.
08-18-2013 09:17 AM
Ahhh...thank you, both for the translation as well as the information that all was working fine before. Here are some things to try.
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
It is possible that something went wrong with the update, and a clean reload would be in order. The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
4) Download and install, to your PC, the BB OS package you desire:
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
6) To reload your OS, use LOADER.EXE directly, by proceeding to step 2 in this process:
If, during the processes, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
It is possible that your SIM card has gone bad; you would need to seek replacement if that is the case.
It is possible that some prior owner of your BB has reported it as lost or stolen, in which case it is blocked from use on any carrier. You would have to ask your carrier if they can investigate that possibility.
It is possible that your BB has a hardware problem (damage, defect, etc.). If that is the case, then you would need to seek out repair options local to you.