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ChristinaT23
Posts: 1
Registered: ‎12-03-2012
My Device: Bold 9930

Bold 9930 - Caller cannot hear me but I can hear them

I updated my software to verison 7.1.0 Bundle 2123 awhile ago and since then callers cannot hear me but i can hear them.  Not sure how to fix this.  My carrier is Verizon and they told me they couldn't fix it either.  Help please.

 

Thanks in advance.

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Retired
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Bold 9930 - Caller cannot hear me but I can hear them

Hi ChristinaT23,

 

Welcome to the BlackBerry Support Community.

Since this issue started when you updated your BlackBerry Device Software, I would recommend backing up first and doing a clean reload of the software to rule out any issues with the previous installation. For further instructions, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U

Please test to make sure the speaker issue has been resolved before restoring any data from your backup file. Let me know if this helps.


-FS


 


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