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New Contributor
Zuchinispice
Posts: 6
Registered: ‎04-12-2012
My Device: Blackberry 9630
Accepted Solution

Bold 9930 - Email Setup Application Not Working

Last week Verizon had an interuption in e-mail service.  I received a notification on my Blackberry that I needed to verify my Password.  I tried, but recevied a message saying email setup application is not available.  I have tried numerous times since then to no avail.  I even tried rebooting my phone.  Nothing.  I'm not sure if it is a Blackberry issue or a Verizon issue.

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Bold 9930 - Email Setup Application Not Working

Hello Zuchinispice

 

Welcome

 

 

 Please register your device with your wireless service provider :

 

KB00510 How to register a BlackBerry smartphone with the wireless network.

 

Then from your BlackBerry browser go to www.blackberry.com/integrate  to enter email setup.

 

 

Prince

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New Contributor
Zuchinispice
Posts: 6
Registered: ‎04-12-2012
My Device: Blackberry 9630

Re: Bold 9930 - Email Setup Application Not Working

My phone was already registered, but all I needed to do was Integrate it.  I now am receiving my e-mails.

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Bold 9930 - Email Setup Application Not Working

Hello Zuchinispice

 

 

                                  Its Great that your problem has been resolved.

 

 

 

 

Prince

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Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

___________________________________________________________________________

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Member
chrisweexy
Posts: 1
Registered: ‎09-13-2014
My Device: verizone 9930

Re: Bold 9930 - Email Setup Application Not Working

I still have this same problem but when I try using same solution I get a reply back massage saying ''unknown error, please try later'' and I have been trying this for several times now but no way. Please I need a help...
Hall of Famer II
sdgardne
Posts: 48,794
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Bold 9930 - Email Setup Application Not Working


chrisweexy wrote:
I still have this same problem but when I try using same solution I get a reply back massage saying ''unknown error, please try later'' and I have been trying this for several times now but no way. Please I need a help...

Hi and Welcome to the Community!

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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