11-24-2012 01:29 PM
I just got back from Verizon and they told me I need a new phone, basically my blackberry is a lemon for some reason. It was working fine until when I got the icon for a update and tried to do that. It got stuck for a VERY long time. My icons are all very very tiny and not the same. Text, camera etc are all gone. Basically I can use it only as a phone. Verizon told me on the restart it keeps getting hung up on the bluetooth (which I normally leave off but I can not tell since no icons show). My back up to BB is fine but I can not get the phone to upload. Any help?
Solved! Go to Solution.
11-26-2012 09:52 AM
Fixed! Verizon was wrong. I think it was the factory restart that did it. Glad I had done a BU! I ma surprised Verizon did not fix this. I had pretty good experiences when I needed help from the previously.
12-13-2012 12:19 PM
First I back-up on BB. I was amazed how all my info returned correctly.
I believe the factory restart did it. My son in law worked on it after Verizon said get a new phone, he was not sure exactly what worked but he did all he could think of or find. I noticed the factory restart indicated lastly so I think that is it.
I had a similar experience when I got the phone. I believe both happened when I tried to update from my phone instead of from my computer. I won't try that again. Complete factory restart worked then also.