07-06-2013 09:40 AM
I got a message to upgrade the software and did this. I am now at bundle 7.1, 2705(v126.96.36.1991) platform 188.8.131.528.Since the software upgrade I can no longer get to any options. The icon is missing as well if I go to options while in email nothing happens when I click on it. I get error 404 when I try to go to help.I loaded BB desktop manager to get this information because I do not have access to it on the BB.
Any help would be appreciated.
07-06-2013 11:00 AM
Welcome to BlackBerry Support Forums
Can you please confirm which Icon and options are missing from your device after this Device OS update , Also have you done an Ondevice Over the Air OS Update on your Bold 9930 .
let us know in detail.
07-06-2013 12:32 PM
The only icon I can be sure is missing is the options icon. I can not get into options from choosing the options selection from the email menu either and when I select the help icon I get error 404.
I did just do the over the air programming and it only took about 10 seconds before I got the message that it was updated. After I did that I did a hard reboot by taking the battery out. Nothing has changed for the better.
07-06-2013 03:25 PM
I'm sure something really gone wrong with with you recent Software update , If we perform OTA OS update it will never complete within 10 second . I always prefer Desktop Software for those update process . Now , to resolve your issue I suggest you should Relaod your device OS using Desktop Software which will fix any software glitches .
But first do a backup of your device using Desktop Software then follow this KB to reload your device OS :
KB03621 : How to Reload BlackBerry Device Software and application using BlackBerry Desktop Software
I hope it will resolve your using issues . Please try it and let us know if you feel any problem.