10-23-2008 04:41 PM
Solved! Go to Solution.
10-23-2008 07:18 PM
I've only ever needed to do it once myself. When you install a newer version it will automatically overwrite the previous install. However some people get errors about missing DLL or other files from the previous install.
In a perfect world you wouldn't get such things, but doing the clean uninstall procedure should remove all previous entries of the old software so that you won't run into any errors when you update your software.
I'm sure Bifocals will chime in with his thoughts when he gets online
10-23-2008 07:38 PM - edited 10-23-2008 07:39 PM
Hi and welcom to the forums,
Are you talking about upgrading your device or just wiping the data
prior to reinstalling the same OS?
10-24-2008 07:55 AM
10-24-2008 08:08 AM
Please make sure that you have a good backup of your data, as it will be wiped out when you follow this procedure.
Please specify what PC, operating system, Version of outlook and Version of desktop Manager you are using.
Here is the procedure to upgrade the software.
Before starting make sure that BlackBerry Desktop Software is installed on the computer.
Make sure that you have installed updated device software installed in your PC. Check this link to get update device software from carrier OS download site.
Users can perform a full or selective backup of the data using the Backup and Restore tool in BlackBerry Desktop Manager by completing the following steps:
To perform a clean install of the BlackBerry Device Software, perform the following steps:
10-24-2008 12:35 PM
My PC is a Sony running Windows XP. I am running Outlook 2007. I have installed BB desktop Manager v4.6.0B15 multilanguage with Media Manager.. The Dwvice software is v126.96.36.1992
10-24-2008 03:14 PM
I would remove media manager as it is extrelmly unstable.
Here is the correct install package for XP:
Use this link to uninstall the current DM
Download DM 4.5 without Media manager. MM is very unstable:
Download these USB drivers for 4.5
BlackBerry USB and Modem Drivers ENG (DM4.5 B13)
Here is the manual:
Cold boot the PC. Turn of all virus checkers and firewalls.
Install the DM and configure for Outlook 2003.
On the BB:
Pull the battery while the device is ON, replace after a minute, Let the device reboot 1-3 min,
Start the DM and plug the BB into the USB.cable
Let us know how it goes.