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BlackBerry® Bold™

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New Contributor
medic673
Posts: 6
Registered: ‎12-07-2008
My Device: Not Specified
Accepted Solution

Bold Troubles after 4.6 and 4.7

I just got my Bold from ATT about 2 weeks ago and love it. I updated the desktop manager last night to 4.7 and now the computer remembers the BB, but desktop manager doesn't read it.

 

I have tried diffrent USB's, follow the connection advice through the Apps Loader and nothing seems to work. All the setting are the same, just not sur what the deal is anymore.

 

Any advice?

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Forums Veteran III
urumilton
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Bold Troubles after 4.6 and 4.7

Desinstall the Blackberry desktop manager application and install it again from this link

https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

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If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.
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New Contributor
medic673
Posts: 6
Registered: ‎12-07-2008
My Device: Not Specified

Re: Bold Troubles after 4.6 and 4.7

I have tried that with no luck, even down graded to a lower version. The computers see's the BB but the Desktop program doesn't. I am not sure why. Could it be a phone setting?
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Forums Veteran III
urumilton
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Bold Troubles after 4.6 and 4.7

try this:

Open desktop manager and connect the device to the pc.

if the desktop manager not see the device, open application loader, and check the box detection communication ports, let me know

--------------------------------------------------------------------------------
If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.
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New Contributor
medic673
Posts: 6
Registered: ‎12-07-2008
My Device: Not Specified

Re: Bold Troubles after 4.6 and 4.7

Did that too, it was listed on another forum. Just getting mad....
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New Contributor
sgaard
Posts: 4
Registered: ‎10-17-2008
My Device: Not Specified

Re: Bold Troubles after 4.6 and 4.7

Most people find that Desktop 4.7 does not work well with the Bold. 
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New Contributor
medic673
Posts: 6
Registered: ‎12-07-2008
My Device: Not Specified

Re: Bold Troubles after 4.6 and 4.7

Not working with 4.6 either, wonder if 4.7 did something. I can't even update the software on my phone.
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Regular Contributor
chulap
Posts: 86
Registered: ‎09-26-2008
My Device: Not Specified

Re: Bold Troubles after 4.6 and 4.7

DM 4.7 doesn't work well. I have problems with that version of DM.

Try uninstall every instance of blackberry installation from your control panel>Add or remove programs

uninstall desktop software and all device softwares.

Then re-install version 4.6 and try again. Before updating your software to latest version don't forget to delete the vendor.xml.

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New Contributor
medic673
Posts: 6
Registered: ‎12-07-2008
My Device: Not Specified

Re: Bold Troubles after 4.6 and 4.7

After a hour on the phone with tech support, i did a master reset and reloaded the software and it worked. So i guess the software was bad.

 

Maybe this will help someone else.

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