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BlackBerry® Bold™

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Posts: 2
Registered: ‎01-21-2009
My Device: Not Specified
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Bold crash, now all my settings are gone!

So I'm cruising along, using my browser in no unusual fashion as I do every day...when the screen goes white and freezes up.  After a few minutes of waiting, I power it down.  When I bring it back up, all of my settings are gone.  My two email accounts still show up under the "setup" menu, but not in my "Message" folder as they did before.  All of my photos and downloads are gone, as well as many of my application icons (including Browser, Media Mall, things that are standard).  My camera and video are completely gone.  Yet the daily alarm is still set...

 

WTF?

Posts: 92,679
Likes: 24,224
Solutions: 6,260
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Bold crash, now all my settings are gone!

Do this...

 

1. Remove the battery from the device

2. Remove the Media Card from the Device. Leave it out for now.

3. Replace the battery and reboot. Anything back?

 

4. If you have a Media Card adaptor or reader for your PC, place the Media Card in it and look at from the PC.

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New Contributor
Posts: 2
Registered: ‎01-21-2009
My Device: Not Specified

Re: Bold crash, now all my settings are gone!

Yes!  I should have known, first rule of computer repair: reboot!

 

Thanks a bunch!!  Smiley Very Happy

Posts: 92,679
Likes: 24,224
Solutions: 6,260
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Bold crash, now all my settings are gone!

Great, thanks for the report.
>> Get your 15% Discount on ShopBlackBerry on Passport • Classic • Leap

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code