BlackBerry® Bold™

[Wheatstraw]

A few weeks ago I put my Bold on the USB cable to charge.  It was not at a low battery or anything.  It immediately shut itself down.

Since then it will not charge nor turn on.  I replaced the battery yesterday and left it charging overnight--when I plug it in (or remove and put back the battery) the red LED stays lit for a few minutes but then goes off.  A couple of times the screen has come on with the "charging" symbol, but it doesn't stay on.  I cannot turn the phone on by pressing the on/off (hang up) button.

What do I try next?

[JSanders Resident Expert]

Leave the device to charge 2-3 hours, and then, still connected to the USB cable, remove the the battery from the device a few seconds and reinsert it. If it boots--leave it to charge to 100% (check Options > Status for the percentage).

If it doesn't boot--try using a wall outlet charger if you are not. If you are connected via USB to the PC, make certain that you have Desktop Manager (or the USB device drivers) installed, which you can download below.

Make certain your USB cable is connected to one of the PC's main rear USB ports. Not a USB hub, nor a monitor USB port, nor a USB port on the front of the PC.

Download Desktop Manager from here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

Message Edited by JSanders on 12-23-2008 08:36 AM

[Wheatstraw]

Thanks, but I already read and attempted this solution.  It doesn't work on either a USB cable or a wall charger.

Next?

[JSanders Resident Expert]

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Wheatstraw wrote:

Thanks, but I already read and attempted this solution.  It doesn't work on either a USB cable or a wall charger.

Next?

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What did you do? What is "this solution"? I mentioned several.

[Wheatstraw]

Leave the device to charge 2-3 hours, and then, still connected to the USB cable, remove the the battery from the device a few seconds and reinsert it. If it boots--leave it to charge to 100% (check Options > Status for the percentage).

Left it on the charger overnight.  While still plugged in, removed the battery, waited several seconds, and put it back in.  Does not boot.

If it doesn't boot--try using a wall outlet charger if you are not. If you are connected via USB to the PC, make certain that you have Desktop Manager (or the USB device drivers) installed, which you can download below.

I am using a wall charger.

Make certain your USB cable is connected to one of the PC's main rear USB ports. Not a USB hub, nor a monitor USB port, nor a USB port on the front of the PC.

Since I'm attempting this with AC power the question of whether I am using powered USB ports or not is moot.

Not to be pedantic, but you did not offer "multiple solutions," you offered one and then flogged your software.  I already attempted this solution because I searched the forum before asking.  I appreciate the quick reply, but this isn't working.

[JSanders Resident Expert]

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Wheatstraw wrote:

Not to be pedantic, but you did not offer "multiple solutions," you offered one and then flogged your software.  I already attempted this solution because I searched the forum before asking.  I appreciate the quick reply, but this isn't working.

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Flogged my software? 

Hey, I'm trying to help here. Go beat up on someone closer to you, it won't work on me. And you are being quite pedantic.

Since I don't read minds, I ask those questions first, being very specific as to what I do recommend you try first.

Perhaps someone else around here will care enough to help you now. I don't.

Flogging my softare?

[Bifocals]

Hi and welcome to the forums!

I will try not to be pedantic, pedestrian, or "flog my software".

Purchase another battery and hope that doing a battery pull in full charge didn't completely fry your

device.

Would you like to pursue any other venues?

Thanks,

Bifocals

Please remember to resolve your thread.

Put the check mark in the green box that contained your answer! Thanks 

[Bifocals]

Hi,

Just so you know who you were being rude to.

Battery Use Tips for your Maximum Battery Life

May 20th, 2008 | by JSanders |

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http://www.blackberrynews.com/2008/05/20/battery-use-tips-for-your-maximum-battery-life/

[Bradgleman]

Hello Wheatstraw,

Just had the exact same problem and tried the fix. It didn't work. It looks like this is a pretty common issue as I've found numerous posts on numerous forums about it.  It looks like it is most likely a hardware issue unfortunately.  I will be calling ATT shortly.  Seems somewhat interesting though as I've never had this issue with previous BBs. 

iPhone is looking more and more attractive.......

[luken]

sigh, i just had the exact same problem which i find very strange since i take pristine care of my bold, especially when it comes to updates and apps.

i was plugging it in my laptop via usb as usual, got the windows ding off and on but mass storage wasnt being detected. i plug it out, phone dies(battery was more than half full during this procedure) with no led indication. ive pulled the battery a couple times now but ive got nothing. no white screen, no battery icon, no led indicators. nothing. my battery is brand new too   so it shouldnt be shot

right now i have it in the wall charger hoping it comes back to life.

its so aggravating knowing that i've done nothing wrong and still fall victim to failure.

i really hope it will comes back to life this morning.