BlackBerry® Bold™

[Charlesty]

I've a problem with the strengh of my blackberry bold 9930. When i'm in some place, i saw "sos" and when i go to mobile network, i see an another servie provider. When i did that, there are some other bb near of me who functionning normally.

The problem is not only with the service provider because some other bb works in the same place.

I wonder if the problem is with the antenna of my device!

What can o do for this please?

thx

[Bifocals]

Hi and welcome to the forums!

Try the device self test and steps listed below.

Thanks,

Bifocals

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KB16037 Using the Self Test application on the BlackBerry smartphone

KB11727 Troubleshooting poor voice quality on the BlackBerry smartphone

[JSanders Resident Expert]

Do what Bifocals advised...

My question, are these other BlackBerrys with good signals also on Verizon?

[Charlesty]

The other devices was not bought on verizon, but different others. I've to tell you that i bought the device on Verizon at USA but i'm in Haiti. My service provider here is Digicel

[JSanders Resident Expert]

Are those others on Digicel?

[Charlesty]

Yes JSanders, those others are on Digicel also.

Per exemple, my young brothers has a bold and my girlfriend a curve. Sometimes, we are in the same room and my device fluctuates while their work.

I've also to say that he don't do that anywhere. There some places where he never fall

[JSanders Resident Expert]

OK., cool, I understand.

Refer back to the links which Bifocals gave you.

[Charlesty]

sanders,

can you tell me please it he 9900 OS release will work for the 9930?

if i use this link http://na.blackberry.com/eng/support/downloads/download_sites.jsp published by RIM and the Digicel carriers one. Maybe this can help me!!!

Wait for your feedback

thx

[JSanders Resident Expert]

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Charlesty wrote:

sanders,

can you tell me please it he 9900 OS release will work for the 9930?

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No, only a 9930 OS release will work on a 9930.