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New Contributor
bwalker
Posts: 2
Registered: ‎03-06-2012
My Device: Blackberry Bold 9700
My Carrier: o2

Brand new bold 9700- battery failure or worse??

Hi there, 

 

I have a brand new bb bold 9700 sat next to me. I put the battery in and i got blackberry start up screen for 5 secs followed by at battery with a red line through. Very frustrating.

 

I've read all the other posts about this problem but there doesn't seem to be a clear solution/ diagnosis. Is this a battery failure or a more sinister handset error??

 

Bethan

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JSanders
Posts: 83,784
Likes: 22,788
Solutions: 5,871
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Brand new bold 9700- battery failure or worse??

Leave the device to charge 2-3 hours, and then, still connected to the charging cable, remove the the battery from the device a few seconds and reinsert it. If it boots--leave it to charge to 100% (check Options > Status for the percentage). If it doesn't reboot on the first attempt, leave it several more hours. I've had one charge for two days before it came back to life after an extreme battery depletion. Every 3-4 hours, with the device still connected to the charger, you can remove and replace the battery to see if it reboots.




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New Contributor
bwalker
Posts: 2
Registered: ‎03-06-2012
My Device: Blackberry Bold 9700
My Carrier: o2

Re: Brand new bold 9700- battery failure or worse??

I'll give it a go! thank you
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