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BlackBerry® Bold™

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New Contributor
elt95
Posts: 3
Registered: 01-06-2012

Browser Troubles

Hi,

 

My internet browser on my Bold 9700 has always worked and I've had no trouble with it, until today. It keeps coming up with the message 'Uncaught exception: java.lang.illegalArgumentException'

 

Anyone know of a solution?

 

Thanks. 

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Forums Veteran I
Wolf359
Posts: 1,743
Registered: 12-29-2011

Re: Browser Troubles

Have you tried a battery pull?

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New Contributor
elt95
Posts: 3
Registered: 01-06-2012

Re: Browser Troubles

Yep, tried it a couple of times, nothing :/ 

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Forums Veteran I
Wolf359
Posts: 1,743
Registered: 12-29-2011

Re: Browser Troubles

We have 2 options here.

safe mode:
Battery pull, insert battery and when the red light goes off, hold down the back key through the entire boot process.
It will give you a message about safe mode.  See if you can open the browser and clear the cache, etc in the options.

do another battery pull, let it boot normally and retry the browser. 

 

If it still doesn't work, you will have to reload your device software.

http://us.blackberry.com/support/installpc.jsp

 

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New Contributor
elt95
Posts: 3
Registered: 01-06-2012

Re: Browser Troubles

It worked! Thankyou very much for your help :smileyhappy:

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Forums Veteran I
Wolf359
Posts: 1,743
Registered: 12-29-2011

Re: Browser Troubles

:Clap:

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If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now!
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