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BlackBerry® Bold™

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New Contributor
sashavic
Posts: 5
Registered: ‎05-23-2013
My Device: Blackberry torch 9810 and blackberry bold 9900
My Carrier: mtn Cameroon

Bug

My Bold 9900 just stop functionning after some applications updates(whatsapp and bbm). Since that day I can't turn it on and each time I try th LED just flashes red light for a while, a fix red light for a long time and then nothing... PLEASE help me to understand what is happening and how t o correct it

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Hall of Famer II
sdgardne
Posts: 48,031
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bug

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.



You may also want to attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
sashavic
Posts: 5
Registered: ‎05-23-2013
My Device: Blackberry torch 9810 and blackberry bold 9900
My Carrier: mtn Cameroon

Re: Bug

Ok am gonna try it right now, let me start with the first option and see.
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New Contributor
sashavic
Posts: 5
Registered: ‎05-23-2013
My Device: Blackberry torch 9810 and blackberry bold 9900
My Carrier: mtn Cameroon

Re: Bug

hello, all of the options are not working. for the safe mode it is not possible since the phone does not even boot, when I insert the battery the LED just shows red for a while, stops and nothing else happen. Am desperated

Do you have any other option?

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Hall of Famer II
sdgardne
Posts: 48,031
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bug

Hello again,

I am a little perplexed by that result...especially concerning the battery swap. For most of the others, I can understand (I think) a result of "not working"...but for the battery swap, that result is not logical. Can you perhaps provide further details about exactly how each option worked out for you?

Thanks!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
sashavic
Posts: 5
Registered: ‎05-23-2013
My Device: Blackberry torch 9810 and blackberry bold 9900
My Carrier: mtn Cameroon

Re: Bug

I myself I really don't know what is happening.
The first option did nothing, no reaction, nothing.
The second option, didn't try it, have not seen any battery around.
About the booting in safe mode, nothing because the phone is not even starting the booting process.
No result for the rest. But I tried the reloading of the OS, and unfortunately can't succeed because there is a password in the phone.
The BB desktop software recognises the phone but can't be connected to.
Any other option that I can try?


Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,031
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bug


sashavic wrote:

The first option did nothing, no reaction, nothing.

Well, I am still confused...if I interpret this correctly, you are reporting here the result of this recommendation:

  • Obtain an known good and already fully charged additional battery...use it in your BB and see what happens

But then you report this:


sashavic wrote:

The second option, didn't try it, have not seen any battery around.

Which seems to be responding to this:

  • Obtain access to a known good and identical BB...use your battery in it and see what happens

But, as you can see, your reported results to those recommendations are incongruous. This recommendation was to obtain access to an identical BB and use your battery in it, yet you report no "battery around", which seems to apply to the first recommendation.

 

So, I am quite confused by your results, as I cannot correlate them to any specific recommendations. Consequently, I cannot determine if you've actually carried out these recommendations...and you must do so in order for us to proceed.

 


sashavic wrote:
But I tried the reloading of the OS, and unfortunately can't succeed because there is a password in the phone.
The BB desktop software recognises the phone but can't be connected to.

These now are two also incongruous results. Either the desktop software can connect or it cannot...it can't do both. If there indeed is a password on the device, then you must enter it via the PC keyboard in order to proceed, and it will be the same password that you use to normally unlock the device whenever it has locked. If you don't know that password, then something else quite strange may well be going on.

 

So, please clarify so that we can understand.


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
sashavic
Posts: 5
Registered: ‎05-23-2013
My Device: Blackberry torch 9810 and blackberry bold 9900
My Carrier: mtn Cameroon

Re: Bug

There is no demand of the password when the phone is connected. I know the password but blackberry desktop software is not asking the password nor connecting the phone. The phone is detected but the software is unable to be connected to the phone.
Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,031
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bug

Well, since you've still not been explicit about exactly the things you've tried and exactly how they worked or did not work (your prior post, as I mentioned, was rather confusing...), all I can do is refer you back to the "tricks" mentioned in post 2 above.

If none work, then your next step would be in-person support. If you remain in warranty, you seek that from your warranty service provider (as dictated by your original purchase contract). If you are no longer in your warranty period, then you seek a local (to you) shop with a qualified BB hardware technician to provide you with an appropriate evaluation and estimate.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.