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New Contributor
David-K
Posts: 7
Registered: ‎11-13-2012
My Device: Blackberry Bold 9780

Camera Flash/Self Test Application

I need help with fixing my camera flash.

 

I have a blackberry bold 9780 

 

It used to work all of the time without any problems, now all of a sudden it just does not flash when I take a picture or video.

 

I have tried using the self test application but when I do this I only get to the bit where it says "Press any key to start the viewfinder then press any key to stop the viewfinder"...nothing else happens after this and if I click next my report just says camera flash not tested.

 

Can anyone help at all, would be much appreciated?

 

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Retired
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Camera Flash/Self Test Application

Hey David-K,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

To determine if this is a hardware or software related issue, I suggest following the steps in this KB article and then test the camera flash out prior to restoring any data: www.blackberry.com/btsc/KB11320

 

If the issue persists, contact your network service provider for repair options.

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


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New Contributor
zfed
Posts: 5
Registered: ‎11-16-2012
My Device: 9780

Re: Camera Flash/Self Test Application

Hi there!
I have the same problem. I did roleaded OS but it did not helped. I think it is software bug becauce flash dissapeared after I stoped to use flashlight app (tur on/off). After that flashlight disapeared. I uninstalled it because ads.
Hope I will find solution here.
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New Contributor
David-K
Posts: 7
Registered: ‎11-13-2012
My Device: Blackberry Bold 9780

Re: Camera Flash/Self Test Application

Hi Vicious Ferret,

Thanks for taking the time to reply, however...

After following the steps on KB11320 I found that there was no dialog that stated "Back up device data" on step 4.

I installed a previous version which was 2 versions behind my latest update and still no camera flash! Do you suggest I try installing further previous versions to see if this helps?

Regards,

David
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New Contributor
zfed
Posts: 5
Registered: ‎11-16-2012
My Device: 9780

Re: Camera Flash/Self Test Application

Yes, I'm also have tried severl versions and no success. Could it be because that I'm on BES? I have device password and could it be that password does not allow to erase all old data from phone? I don't want to make much experiments because each time I should ask new activation password to my admin. But flashlight is important to me, I do a lot of photos for my job- devise serial nr., etc.
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