10-25-2011 01:02 PM
Help. I need a camera fix. Bold 9700 with OS6 upgrade. camera has not been working since before upgrade. I thought the upgrade would fix it, but no. when camera is opened, screen is black and will not take pics.
10-27-2011 07:28 PM
Welcome to the BlackBerry Support Community Forums.
I would suggest try to backing up and completing a clean reload of the device software and test before restoring any data, have a look at the following article for instructions: http://btsc.webapps.blackberry.com/btsc/KB11320 .
If this does not resolve the issue I would contact your point of sale to look into repair options.