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BlackBerry® Bold™

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New Contributor
crusted
Posts: 2
Registered: ‎10-08-2012
My Device: Bold 9900
My Carrier: Bell Mobility

Camera on BB 9900 Stopped Working

My camera has suddenly stopped working. I have plenty of memory and have tried a battery reset and made sure there is plenty of power.

Any other ideas?

 

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Guru I
John_Clark
Posts: 15,121
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1052; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: Camera on BB 9900 Stopped Working

What exactly happens when you try to use the camera?
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New Contributor
rrisbert
Posts: 2
Registered: ‎10-09-2012
My Device: bold 9900
My Carrier: bell

Re: Camera on BB 9900 Stopped Working

I have the same problem with mine. i cant seem to find any fix and it seems to be a common problem with the phone. please keep me updated if you find a fix that works. when i try to open my cam it says "could not start the camera. close other applications and try opening the camera again" i do not have any other apps running
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New Contributor
crusted
Posts: 2
Registered: ‎10-08-2012
My Device: Bold 9900
My Carrier: Bell Mobility

Re: Camera on BB 9900 Stopped Working

Exactly the same error messgae as for my phone.

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Guru I
John_Clark
Posts: 15,121
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1052; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: Camera on BB 9900 Stopped Working

This is usually attributed to a defective camera module. Some have been successful in pushing down on the area around the camera lens to try and seat the camera module. If that doesn't help then you will likely need to contact your carrier for a warranty replacement.
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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
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New Contributor
rrisbert
Posts: 2
Registered: ‎10-09-2012
My Device: bold 9900
My Carrier: bell

Re: Camera on BB 9900 Stopped Working

Thank you that worked.

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Guru I
John_Clark
Posts: 15,121
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1052; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: Camera on BB 9900 Stopped Working

What worked? Pressing on the camera area or contacting your carrier?
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Please use plain text.