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BlackBerry® Bold™

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New Contributor
Aati
Posts: 2
Registered: ‎01-02-2013
My Device: Bold 9780

Camera problem

hey .whenever i open camera in my Bold 9780<it shuts down....even if the phone is fully charged!!if i open camera or take a pic then also it happens...without camera use phone`s battery is good!!what should i do???

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: Camera problem

Hi Aati

 

Welcome to BlackBerry Support Forums

 

 

Can you arrange a good fully charged BlackBerry Battery ? IF you can then Try with that . Somtime a weak battery is also responsilbe for this issue. 

 

You can also reload your Device OS to rule out any software issue , For that go through this knowledge Base :

 

KB03621 : How to Reload BlackBerry Device Software and application using BlackBerry Desktop Software.

 

But first do your device backup.

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New Contributor
Aati
Posts: 2
Registered: ‎01-02-2013
My Device: Bold 9780

i have tried with full charged battery but when i open ca...

i have tried with full charged battery but when i open camera or take a paic then a pop  up appears that battery drained and fone switch off....

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: i have tried with full charged battery but when i open ca...

Hi Aati

 

 

                I think the battery doesn't have enough power ,If possible arrange a new battery and if problem still persist  then please follow the next instruction and try Reloading your device Software.

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