BlackBerry® Bold™

[Aati]

hey .whenever i open camera in my Bold 9780<it shuts down....even if the phone is fully charged!!if i open camera or take a pic then also it happens...without camera use phone`s battery is good!!what should i do???

[prince2012]

Hi Aati

Welcome to BlackBerry Support Forums

Can you arrange a good fully charged BlackBerry Battery ? IF you can then Try with that . Somtime a weak battery is also responsilbe for this issue. 

You can also reload your Device OS to rule out any software issue , For that go through this knowledge Base :

KB03621 : How to Reload BlackBerry Device Software and application using BlackBerry Desktop Software.

But first do your device backup.

[Aati]

i have tried with full charged battery but when i open camera or take a paic then a pop  up appears that battery drained and fone switch off....

[prince2012]

Hi Aati

                I think the battery doesn't have enough power ,If possible arrange a new battery and if problem still persist  then please follow the next instruction and try Reloading your device Software.