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volganne
Posts: 2
Registered: ‎01-30-2012
My Device: 8520

Can not save my contact list "Unknown"

Hi,

 

On my BBY Bold I have a big problem on the contacts.
I have 2 contact lists, an appointed principal Desktop with 120 contacts, and an unknown appointed principal with 435 contacts.
I tried several times to perform a complete backup of contacts but I only see the list of Desktop, (120 contacts), but I do not see the 435 in the list that are Unknown.

I really do not know what to do ...
The material is a BOLD 9780.
System version 6.0 Pack 2475 - (v6.0.0.546 - platform 6.6.0.207)
VODAFONE
France

Blackberry Desktop used: 6.1.0.35
Thank you for your help

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JSanders
Posts: 85,729
Likes: 23,107
Solutions: 5,952
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can not save my contact list "Unknown"

Article ID: KB19704 How to merge Desktop or Unknown contact list databases on the BlackBerry smartphone using the BlackBerry Desktop Software




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New Member
rmrabet
Posts: 1
Registered: ‎01-14-2013
My Device: BB Torch

Re: Can not save my contact list "Unknown"


I red on one Blackberry support that the unkown contact list and redundent one are an issue that will be fixed soon but has no solution right now.

Backup does not see the unknown contact list and makes backup only for Desktop list. Don't worry, the is another trick to backup your adress book. Just synchronise them with windows contacts using the Desktop Software > Organizer > Confugue > Associated Account "Windows"

You can then use Windows folder to Export contacts to any phone or mail softaware

Hope this helps

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