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New Member
ommoghene73
Posts: 2
Registered: ‎01-14-2013
My Device: bold 9900
My Carrier: mtn

Can't Access My BBM

I can't access my bbm because i have forgotten my blackberry ID login password, and to make matters worse, my gmail account which I use as my username has been deleted by google. i tried recovering it to no avail. What do I do now?

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,301
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Can't Access My BBM

Hi and Welcome to the Community!

 

Sadly, you have a nearly impossible situation...all of the automated means of recovering a BB ID require access to the email account that is presently configured to the BB ID. So you have a choice to make...

 

If you have no AppWorld records that you require to retain (e.g., purchase records for apps), then simply abandon the BB ID and create a new one. To do so, however, does require a device WIPE:

  • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

If you do have AppWorld records that you must keep, then you require human intervention. To receive that, you must ring up your mobile service provider and convince them to escalate your case up to RIM. Further, you must convince RIM to provide you with a solution -- which likely will either be resetting your current BB ID so that you can again access it or having you create a new BBID and they will manually move your purchase records over. Note that I have no idea if they will be willing to do this, but there is no other way that I know of to retain your prior AppWorld purchase records.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
ommoghene73
Posts: 2
Registered: ‎01-14-2013
My Device: bold 9900
My Carrier: mtn

Re: Can't Access My BBM

Thanks for ur response. I solved the problem by restoring the phone to factory reset using the bb desktop software on my computer. Tho I lost all my bbm contacts, I was able to log on to bbm using a different email address. 

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,301
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Can't Access My BBM

Yes, you have conducted the WIPE (the method you mention is an additional one, with even further capabilities than the on-device methods, though overkill for this particular purpose) and changed to a new BB ID, abandoning all records that may have been attached to the prior BB ID.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.