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New Member
joanarose
Posts: 2
Registered: ‎05-05-2012
My Device: Blackberry Bold 9790
My Carrier: Globe
Accepted Solution

Can't Play youtube or videos Blackberry 9790

HELP!

 

I have a BlackBerry Bold 9790 and when i try to play a video fom youtube or any website an error message will appear

 

"an error has occurred attempting to play media"

 

what shoud i do to fix this?

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Elite II
BillJ
Posts: 8,876
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Can't Play youtube or videos Blackberry 9790

A good workaround is to access the mobile version of the sites.  For example, try m.youtube.com and m.facebook.com , etc.

 

 

I hope that helps you.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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New Member
joanarose
Posts: 2
Registered: ‎05-05-2012
My Device: Blackberry Bold 9790
My Carrier: Globe

Re: Can't Play youtube or videos Blackberry 9790

 i've already try that but still it wont work :smileysad:

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Forums Advisor III
iansantos
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2
My Carrier: Globe Telecom

Re: Can't Play youtube or videos Blackberry 9790


joanarose wrote:

 i've already try that but still it wont work :smileysad:


Hi joanarose,

 

Enable your APN then type this: http.globe.com.ph.

 

On smartphones with BlackBerry® 6:

  1. From the smartphone, go into Options > Device > Advanced System Settings > TCP IP
  2. Check the APN Settings Enabled check box

On smartphones with BlackBerry Device Software® 4.6 to 5.0:

  1. From the smartphone, go into Options > Advanced Options > TCP/IP
  2. Check the APN Settings Enabled check box


Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"



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New Member
marrence21
Posts: 1
Registered: ‎12-07-2012
My Device: 9380 Curve
My Carrier: Globe Telecoms

Re: Can't Play youtube or videos Blackberry 9790

Hi iansantos,

 

Thanks for this troubleshooting step.  It worked for me. :Clap:  I'd just like to make additional comments that for postpaid and prepaid subscribers,they have different APN settings as follows:

APN Settings for Globe

Postpaid APN: internet.globe.com.ph

Prepaid APN: http.globe.com.ph

 

 

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New Member
mee-nah11
Posts: 1
Registered: ‎03-26-2013
My Device: Bold 9790
My Carrier: Bmobile

Re: Can't Play youtube or videos Blackberry 9790

I still cannot play youtube videos on my BB9790. 

 

Note: I am using the mobile version of the site and my APN is checked.

 

Please help.

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New Contributor
sugar_rush_11
Posts: 2
Registered: ‎10-25-2013
My Device: 9790 bold
My Carrier: globe

Re: Can't Play youtube or videos Blackberry 9790

Hi! I already tried all of that but it still not working. Did I missed anything? Pls help! I am so frustrated! :smileysad:
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New Member
madara
Posts: 1
Registered: ‎01-04-2014
My Device: 9790 bellagio
My Carrier: student

Re: Can't Play youtube or videos Blackberry 9790

Still won't work..
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New Member
enida
Posts: 1
Registered: ‎03-05-2014
My Device: Bold 9790
My Carrier: Wind.ca

Re: Can't Play youtube or videos Blackberry 9790

Hello,

Could somebody please help me fix the problem I've with youtube. It says 'an error has occured attempting to play media'. Its's been since 2 days ago that youtube on blackberry bold 9790 doesn't work. I did check mark the APN Settings Enabled but still youtube doesn't work. HELP please.

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Contributor
OldBold9900
Posts: 34
Registered: ‎02-23-2014
My Device: Bold 9900
My Carrier: AT&T

Re: Can't Play youtube or videos Blackberry 9790

Well, I gotta say I am a bit disappointed as well... same error as the OP, tried all the variation fixes found on the net (battery pull, battery pull + Sim Pull, mobile youtube, APN enabled, etc, etc) and after 30 mins to 1 hour lost nothing was fixed.

The only thing I gain was my brick breaker game reset and I lost my High Score and now I have to start all over again... for a smartphone I guess they are not that smart lol.

But I digress, the only thing that fixed it was the installation of Player for Youtube.

My gripe and annoyance with this is that I am not really a youtube user, I just happened to need it lo listen to a song I had heard on a TV show and wanted to know the name via Shazam and listen to it to make sure it was what I wanted. Sure I could have gone to the computer (being used at the time) and play the song but what if I wasn't close to a computer?

At any rate, I am glad I don't depend on it that much lol
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