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New Contributor
Posts: 3
Registered: ‎02-07-2013
My Device: Blackberry Bold 9700

Can't connect my email to my smartphone

Hello, after initially hooking up my email account to my blackberry and using it for 2 years, I received an email saying that I need to validate my address. I've received this before so proceeded to do so again, but this time to no avail. I tried and retried several times knowing full well what my password is. I even tried old passwords but nothing. I deleted it and started over, entered all the info such as email server, username as per the email I received and again, knowing full well what these fields should be but keep receiving the message: Cannot log in. Verify your email address, user name and password. If the error persists, contact (local server). I then get an email saying contact blackberry internet service site and cannot get in there, any suggestions as to how I can get my account reconnected to my phone?

 

Thanks,

 

jawkneedee

Hall of Famer II
Posts: 50,344
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)

Re: Can't connect my email to my smartphone

Hi and Welcome to the Community!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email accounts.

 

Further, you can try this URL from your BB Browser:

Sometimes that can work when other methods fail.

 

Otherwise, you should contact your mobile service provider for formal support....they manage your BIS account for you, and there may be something wrong with your account on their end.

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 3
Registered: ‎02-07-2013
My Device: Blackberry Bold 9700

Re: Can't connect my email to my smartphone

Apparently after two weeks of having no email and then reading other similar posts, a simple battery pull out worked!

Hall of Famer II
Posts: 50,344
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)

Re: Can't connect my email to my smartphone

It is so often an excellent cure-all! I'm glad it worked for you. Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code