05-08-2010 07:20 AM
I have my cell service through T-Mobile and recently upgraded to a Bold 9700 with internet service. I can browse the internet over the 3G network and at a Hot Spot location using the Wi-Fi. What I can't do is access the internet through my wireless router at home. The Netgear router (WPN824 v3) works fine through the cable modem for laptops and my daughter's Motorola Click smartphone. When I turn off the 3G network, I get a "can't find the server message".
I've been through tech support at the cable company, Blackberry and Netgear without a solution. The problem seems to be with the router but I can't find a way to fix it. I am about ready to buy a different phone or router. If anyone has any ideas please help. Thanks
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05-08-2010 07:23 AM
So, on your BlackBerry device at Manage Connections, next to the WiFi box, what do you have showing? The name of your router? A green check mark, or a white dash?
05-08-2010 08:29 PM - edited 05-08-2010 08:36 PM
Hi are you using the latest version of firmware ? if not i would try doing this :-
The latest uk firmware is
WPN824v3 Firmware Version 1.0.8_1.0.7
It downloads as an img file you shoulodnt need to fiddle trying to open it .
this may resolve the problem
Also be aware that if it is a router issue buying a different phone will more than likely have the same issue, it may be worth seeing if you have a freind or family member that has a internet / wifi connection and check to see if your phone can connect to that, it may help to id where the problem lies ie phone or internet....
05-09-2010 12:18 AM
I wasn't able to get on the site (192.168.1.1.) It asked for user name and password. I tried what I had written down inside the router box. It wasn't correct. I tried the admin and passord method, but evidently I changed it or it required the change When I set it up .I will have to figure another way to access the site.
05-09-2010 03:42 AM
It's working! I accessed the router settings. It would work with no security. It would not work with WPA-PSK [TPIK], I enabled both WPA2-PSK[AES] AND WPA-PSK[TPIK] AND IT IS CONNECTING. i DON'T KNOW WHY BUT I SURE AM HAPPY. I guess BB doesn't like TPIK
05-09-2010 08:31 AM
Thanks for putting me on the right track. I had to reset the router to get in to the router site. There is a reset on the back through a little hole. I did download the firmware update but I didn't have the right program to open it. That is when I started changing the security settings to see what would happen. Thanks again for your help.