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New Contributor
mgm94
Posts: 7
Registered: ‎05-08-2010
My Device: Bold 9700
Accepted Solution

Can't connect to ISP through wireless router.

I have my cell service through T-Mobile and recently upgraded to a Bold 9700 with internet service. I can browse the internet over the 3G network and at a Hot Spot location using the Wi-Fi. What I can't do is access the internet through my wireless router at home. The Netgear router (WPN824 v3) works fine through the cable modem for laptops and my daughter's Motorola Click smartphone. When I turn off the 3G network, I get a "can't find the server message". 

     I've been through tech support at the cable company, Blackberry and Netgear without a solution. The problem seems to be with the router but I can't find a way to fix it. I am about ready to buy a different phone or router. If anyone has any ideas please help. Thanks

JSanders
Posts: 86,468
Likes: 23,183
Solutions: 5,983
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't connect to ISP through wireless router.

So, on your BlackBerry device at Manage Connections, next to the WiFi box, what do you have showing? The name of your router? A green check mark, or a white dash?




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New Contributor
mgm94
Posts: 7
Registered: ‎05-08-2010
My Device: Bold 9700

Re: Can't connect to ISP through wireless router.

It has the name of my router with a white dash in the checkmark area

Contributor
skincareproff
Posts: 27
Registered: ‎04-02-2010
My Device: Blackberry Bold 9700

Re: Can't connect to ISP through wireless router.

[ Edited ]

Hi are you using the latest version of firmware ? if not i would try doing this :-

 

The latest uk firmware is

WPN824v3 Firmware Version 1.0.8_1.0.7

It downloads as an img file you shoulodnt need to fiddle trying to open it .

  1. Log in the router at http://192.168.1.1.
  2. Click Maintenance > Router Upgrade.
  3. Click Browse and locate the firmware file.
  4. Click Upload. While the firmware is loading, do not interrupt the upgrade process.

 

this may resolve the problem

 

Also be aware that if it is a router issue buying a different phone will more than likely have the same issue, it may be worth seeing if you have a freind or family member that has a internet / wifi connection and check to see if your phone can connect to that, it may help to id where the problem lies ie phone or internet....

 

thanks

New Contributor
mgm94
Posts: 7
Registered: ‎05-08-2010
My Device: Bold 9700

Re: Can't connect to ISP through wireless router.

Thanks for the suggestion. I'm going to try it. I was able to log on to a hot spot at my car dealership

Contributor
skincareproff
Posts: 27
Registered: ‎04-02-2010
My Device: Blackberry Bold 9700

Re: Can't connect to ISP through wireless router.

Good luck let us no how you get on.....:smileyhappy:

New Contributor
mgm94
Posts: 7
Registered: ‎05-08-2010
My Device: Bold 9700

Re: Can't connect to ISP through wireless router.

I wasn't able to get on the site (192.168.1.1.)  It asked for user name and password. I tried what I had written down inside the router box. It wasn't correct. I tried the admin and passord method, but evidently I changed it or it required the change When I set it up .I will have to figure another way to access the site.

New Contributor
mgm94
Posts: 7
Registered: ‎05-08-2010
My Device: Bold 9700

Re: Can't connect to ISP through wireless router.

It's working!  I accessed the router settings. It would work with no security. It would not work with WPA-PSK [TPIK], I enabled both WPA2-PSK[AES] AND WPA-PSK[TPIK] AND IT IS CONNECTING. i DON'T KNOW WHY BUT I SURE AM HAPPY. I guess BB doesn't like TPIK

Contributor
skincareproff
Posts: 27
Registered: ‎04-02-2010
My Device: Blackberry Bold 9700

Re: Can't connect to ISP through wireless router.

well done enjoy didnt think it was a blackberry issue some how enjoy your blackberry.....:smileyhappy:

New Contributor
mgm94
Posts: 7
Registered: ‎05-08-2010
My Device: Bold 9700

Re: Can't connect to ISP through wireless router.

   Thanks for putting me on the right track. I had to reset the router to get in to the router site. There is a reset on the back through a little hole. I did download the firmware update but I didn't have the right program to open it. That is when I started changing the security settings to see what would happen. Thanks again for your help.