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New Contributor
Posts: 5
Registered: ‎02-18-2011
My Device: Bold 9780

Can't connect to live.com

Hi, I just got my blackberry 9780 yesterday and it is clearly a great phone however I am having some trouble linking it in with a hotmail account. Mine is a @live.com ending if that makes a difference. Whenever I input my details I get this error: 

"invalid email address or password. verify your email address and password, if the error persists , contact live.com"

I have tried my gmail account and that works but it'd be more useful to have my live in there as my other emails forward  to it. Is there anyway to sort this?

 

Thanks in advance!

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Can't connect to live.com

Hi and welcome to the forums!

Here is a great description and steps to help you with setup.

Thanks,

 

Bifocals


 

KB10218Unable to receive email messages from an integrated Hotmail or MSN account using the BlackBerry Internet Service

 

"Changes were made to the Windows Live Hotmail or MSN email account.

Resolution 2

MSN is upgrading all accounts to Windows Live™. To receive email messages, the following steps must be completed"

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 5
Registered: ‎02-18-2011
My Device: Bold 9780

Re: Can't connect to live.com

Thanks very  much, however I have gone through my hotmail account and all my settings are like those it says are desirable for the switching. Is there anything else that could be causing this?

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Can't connect to live.com

Hi,

Sorry it took me awhile to remember my @live account name!

 

BIS is not reading or cannot verify your email address. Login to @live.com

and change the password for your account.

See if you can set it up on the Blackberry

Thanks,

 

Bifocals

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 5
Registered: ‎02-18-2011
My Device: Bold 9780

Re: Can't connect to live.com

Gave this a go but to no avail! I have tried taking the battery out also....Sounds like I am destined to be hated by live! Smiley Sad

 

 

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Can't connect to live.com

Hi,

I wrote: ' BIS is not reading or cannot verify your email address. Login to @live.com

and change the password for your account. See if you can set it up on the Blackberry"

 

I apologize for not being clear. I meant using a PC to login to @live.com and changing the

account password on the web server.

Thanks,

 

Bifocals

 

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 5
Registered: ‎02-18-2011
My Device: Bold 9780

Re: Can't connect to live.com

Hi sorry that was indeed what I did, but it did not fix the problem on my phone. Thank you very much for trying to give me as many soloutions as possible! The phone is just being difficult.

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Can't connect to live.com

Hello,

 

 

KB10154 How to integrate a POP or IMAP email account through advanced integration

The integration types currently supported in the BlackBerry Internet Service are:

  • Microsoft® Outlook® Web Access (Exchange)
  • Yahoo!® Mail
  • Windows Live™ Hotmail® or Windows Live™ Messenger
  • AOL® Mail
  • Post Office Protocol 3 (POP3)
  • Internet Message Access Protocol 4 (IMAP4)

Thanks,

 

Bifocals

 

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 5
Registered: ‎02-18-2011
My Device: Bold 9780

Re: Can't connect to live.com

Ahhh! So close! I entered the address but I do not get the "I will provide the settings" option when I did it, just the same error. Smiley Sad

Highlighted
Regular Contributor
Posts: 59
Registered: ‎02-10-2012
My Device: Bold 9790
My Carrier: Orange

synching with Outlook.com

is this possible with a BB?

Regards