Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Member
HonDawg750
Posts: 1
Registered: ‎03-20-2013
My Device: Bold 9560
My Carrier: Verizon

Can't figure out Email Set up

I have a username and password and when I'm prompted to enter them, I do but then an error comes up on the screen saying "Blank user name.  Type a valid user name"  How can I type a valid user name?  I am so confused!  Please help because the folks I call @ 519-888-7465 won't help without a fee and my carrier says I have to go through Blackberry.  I'm going to switch to a different phone if I can't get this up and running!

 

Please use plain text.
Hall of Famer II
sdgardne
Posts: 46,987
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Can't figure out Email Set up

Hi and Welcome to the Community!

I'm amazed...Verizon has some of the best BlackBerry-specific technical support agents...but I've no idea what that phone number is that you are calling. Whoever they are, they have no clue...you need to find the BB-specific support folks at VZW...as per your contract with them, they are REQUIRED to provide you full support for the services you pay for. They CANNOT tell you to "go through Blackberry"...for there is actually no free way to do that, and they are violating your contract with them (your contract with VZW) by saying such things to you.

Given all of that, I deduce that whoever you are talking to are simply not the right folks. Look up other contact information for VZW support and find those that are dedicated to BB-support...I know (100%...I've worked with them in the past!) that they do exist at VZW.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.