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BlackBerry® Bold™

Posts: 1
Registered: ‎10-31-2012
My Device: Bold
My Carrier: T-mobile

Can't get email set up on replacement phone

I just got a replacement phone and the only thing I can't get set back up is my email. It keeps telling me "error connecting with server".
I followed the reinstall directions and got the error conecting message. I sent the service books several times before they sent but then had no service. I deleted the accounts then reinstalled and now it won't syncronize. I don't know what else to do or what I did wrong.
Hall of Famer II
Posts: 53,223
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Can't get email set up on replacement phone

Hi and Welcome to the Community!

Given what you describe, I recommend you contact TMobile. There may well be something no their "back end" that is either not complete or not correct...and only they can look to see.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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