09-27-2012 05:21 PM
I have got this problem with my Bold 9700 - if I make or recieve calls, I can't hear anything unless I put the phone on speakerphone. It did this the other night and seemed to revert back to normal once I'd swtiched from speakerphone to handset. It's now started playing up again and has been like this for the past 2 days. Anyone got any ideas before I go back to the store on how to fix this?
09-28-2012 01:55 AM
Welcome to the Community
To rule out any Software Issue please Reload your Device Software.And if that fails then I think you should contact your Service Provider .Here is how to take a clean Reload using Desktop Software :
KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows
Please try it and let us know.
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