Wow...I seem to be doing all too well at offending folks lately. Not my intent at all. I deeply apologize for having done so to you.
For the benefit of others in this community, would you mind posting your solution? There are many solutions to individual problems, and the more we put here every unique situation, the better the knowledge base becomes over time.
Again, my apologies.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.