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Posts: 9
Registered: ‎11-04-2008
My Device: Not Specified

Can't receive PINs from a specific Blackberry...

I have no trouble sending or receiving PINs (or emails) but for some reason, I cannot receive PINs sent to me from a specific Blackberry yet this specific Blackberry has not trouble receiving PINs sent by me.  So I can send a PIN message to this specific Blackberry and when the receipient replies to my PIN, I do not receive it.  This specific Blackberry is also unable to send me PINs.

 

I have tried:

- looking at my firewall settings to ensure there are no PINs blocked

- hard rebooting my Blackberry

- re-registering my Blackberry on the network

- having my friend re-register his Blackberry on his network

- re-sending my service books to my Blackberry

- having my friend re-send his service books to his Blackberry

- I am on the Rogers network in Canada / he is on the Orange network in the UK 

 

Nothing has worked.  I have no trouble receiving PINs from a multitude of other Blackberries regardless of network.

 

Has anyone else experienced this problem?  It is driving me nuts.

  

Thank you! 

Posts: 89,529
Likes: 23,794
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't receive PINs from a specific Blackberry...

Just a wild guess: your friend is from Canada taking law classes in England; he has a Rogers BB, unlocked using it on the O2 network?




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Forums Veteran III
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Can't receive PINs from a specific Blackberry...

Which model you have, and which model your friend?
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Posts: 89,529
Likes: 23,794
Solutions: 6,124
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't receive PINs from a specific Blackberry...

[ Edited ]

The models don't matter, PIN messages will travel between all models of BlackBerry, regardless.

 

@ BBYOW - Is your friend on a BES or a personal BIS account, or has his BB ever been on a BES which might have some IT Policy restriction on it?

Message Edited by JSanders on 11-04-2008 04:15 PM




1. If any post helps you please click the Like Button below the post(s) that helped you.
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Posts: 89,529
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
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Re: Can't receive PINs from a specific Blackberry...

http://supportforums.blackberry.com/rim/board/message?board.id=8300&message.id=22004#M22004




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New Contributor
Posts: 9
Registered: ‎11-04-2008
My Device: Not Specified

Re: Can't receive PINs from a specific Blackberry...

I am on a Blackberry Bold from Rogers and he is on a UK Orange Blackberry Curve (ie. he bought it from Orange UK and it is therefore locked to Orange UK -- it is not an unlocked BB). 

 

Note that I had NO problem receiving PINs from him until two weeks ago -- it was only since then that I had issues receiving his PINs (as in I stopped getting them).

 

I am on a BES and he is on BIS but nothing has changed policywise on my BES within the past two weeks (or even in the past two years).  He has never been on a BES.

 

 

Posts: 89,529
Likes: 23,794
Solutions: 6,124
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't receive PINs from a specific Blackberry...

It could still be a BES problem.

 

Have BOTH of you deleted ALL your service books, then rebooted the BB, confirmed the SBs are deleted, THEN resend the SBs from your BIS?

 

Just a guess.




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New Contributor
Posts: 9
Registered: ‎11-04-2008
My Device: Not Specified

Re: Can't receive PINs from a specific Blackberry...

Yes -- cleaned out service books and re-sent service books already.
Posts: 89,529
Likes: 23,794
Solutions: 6,124
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't receive PINs from a specific Blackberry...

Well, I really asked if you did it as I described, in that order.




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Posts: 9
Registered: ‎11-04-2008
My Device: Not Specified

Re: Can't receive PINs from a specific Blackberry...

Yes -- it was done in that order.