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BlackBerry® Bold™

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karindorville
Posts: 6
Registered: ‎11-07-2012
My Device: Bold 9780

Can't receive calls!

Since Saturday I can't receive calls on my Bold at all! The phone doesn't ring. Calls go straight through to voicemail - and that without me having diverted calls to voicemail or having changed the settings of the phone! Any advice?

Hall of Famer II
sdgardne
Posts: 48,737
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Can't receive calls!

Hello!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!


Occam's Razor nearly always applies when troubleshooting technology issues!
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