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Contributor
MaxCavalera870
Posts: 11
Registered: ‎11-24-2012
My Device: Blackberry 9700

Re: Can't receive songs on my Blackberry 9700

I turn on bluetooth.
I go to the media folder and click on receive using bluetooth.
Asks me if I want to receive it, yes or no.
I click yes.
Bam, file too large.

The other thing:

I go to Manage Connectivity, then to set up bluetooth.
Pick a phone to pair with.
Says "insert word which I forgot, can't check now" accessed
"insted word which I forgt" terminated

These are the problems that are occuring.
Hall of Famer II
sdgardne
Posts: 48,788
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Can't receive songs on my Blackberry 9700

I suspect there are some steps missing...using just those steps, it is not possible to actually get to the end point you mention. So I remain needing to guess.

And so I go back to something I said earlier...have you tried with a very small file?

And further...has this ever worked before? If so, what changed just before it stopped working? An update? A new app? A theme? Something else? Think carefully as the tiniest thing could be causal, and attempt to undo that.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Contributor
MaxCavalera870
Posts: 11
Registered: ‎11-24-2012
My Device: Blackberry 9700

Re: Can't receive songs on my Blackberry 9700

No updates and apps could have caused this certainly, since I don't use updates and apps. And if you mean 3 MBs as a small file, yes, I tried it and didn't work. Every single time.
Hall of Famer II
sdgardne
Posts: 48,788
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Can't receive songs on my Blackberry 9700


MaxCavalera870 wrote:
No updates and apps could have caused this certainly

Nevertheless, I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, try the file transfer again. If it works, then indeed some 3rd party app is impacting this functionality.


MaxCavalera870 wrote:
since I don't use updates and apps.

No updates at all? No apps at all? That indeed would be a very unusual situation. But Safe Mode will give some good indications.

BTW...what OS are you running?

  • KB23393 How to check the model number and version of installed BlackBerry device software on a BlackBerry smartphone

And have you compared that to the OS levels that are current?


MaxCavalera870 wrote:
And if you mean 3 MBs as a small file, yes, I tried it and didn't work.

Actually, when I said "tiny", I meant it...a few K at most. Some really tiny text file.


MaxCavalera870 wrote:
Every single time.

I cannot tell if that is answering my "has this ever worked before?" question...


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
MaxCavalera870
Posts: 11
Registered: ‎11-24-2012
My Device: Blackberry 9700

Re: Can't receive songs on my Blackberry 9700

Here's the OS thing:

BlackBerry 9700 smartphone (3G, Wi-Fi) v5.0.0.423 (platform 5.1.0.116)
3G Bands 1,2,5,6
Hall of Famer II
sdgardne
Posts: 48,788
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Can't receive songs on my Blackberry 9700

OK...so...now let me see if I can recap the questions that remain outstanding for you to answer...

  1. Your comparison of your installed OS to those which are available.
  2. Has this function ever worked before?
  3. Your results of attempting to transfer a truly tiny file.
  4. Your results from attempting Safe Mode.

I think that's all that remains outstanding from you...and I am reluctant to provide any more advice until I know the answers to those things...


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code