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mmshahzaib
Posts: 1
Registered: ‎01-22-2013
My Device: bold 9900
My Carrier: warid

Can't recover my Home Folder.

My home folder is mistakenly hidden. All the pictures and videos remian hidden due to that. Can't access them through media. I've tried to unhid it but I can't do it. I go to files/Device/Showhidden/Home/Pictures to see my photos.
I even select menu/properties but can't unhidden it as it is blocked and greyed, Already ticked.
Help me. Please

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Can't recover my Home Folder.

Hello mmshahzaib and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're experiencing an issue with your device folders.

 

To clarify, you are unable to locate your Media Folder? Or all of your BlackBerry media files? 

 

If you were to connect to a computer using Mass Storage mode (see http://bbry.lv/xzapC9) are you able to locate the BlackBerry folder?  If so, does it appeared greyed out? 

 

What is your device software version? Have you removed your battery and reinserted it? 

 

Thanks!

-HMthePirate

 

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