Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

New Contributor
Posts: 3
Registered: ‎10-18-2012
My Device: Bold 9790
My Carrier: Koodo

Can't remember my password!!!!!

So I have officially wiped my phone twice since I can't remember my password.  When I change my blackberry ID password I reset my phone and it's fine...But my media card is protected by the last password and now I can't see my pictures...HELP

Hall of Famer II
Posts: 50,767
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Can't remember my password!!!!!


BBs are recognized as the most secure mobile devices on the market. But, the human plays a critical role in that security. Typically, in situations like yours, there is no recovery...if there were, then the BB would not be as secure.

I would guess that you have forever lost access to those files, and should simply reformat your card now and start over.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code