BlackBerry® Bold™

[steve1959]

Please help.

This morning my 9700 rebooted itself.

The progress bar has frozen approximately two thirds the way across. I have removed the battery and done the suggested soft resets but when it startsup the progress bar freezes in the same place.

I have now tried the factory reset in the BBDesktopapplication. I get a message saying it is initializing and a small progress wheel is spinning. It has been like this for 6 hours and there has been absolutely no movement on the progress bar.

It appears that the phone is not accepting the message from the BB Desktop application.

What can I do next????

All sugge

[JSanders Resident Expert]

You will need to use BBSAK or JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
For BBSAK, here is the link: http://bbsak.org/

If JL_Cmder does not work, follow this instructional:
http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe