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BlackBerry® Bold™

Posts: 1
Registered: ‎12-03-2012
My Device: bold 9700
My Carrier: orange

Can't reset 9700 factory settings

Please help.

This morning my 9700 rebooted itself.

The progress bar has frozen approximately two thirds the way across. I have removed the battery and done the suggested soft resets but when it startsup the progress bar freezes in the same place.

I have now tried the factory reset in the BBDesktopapplication. I get a message saying it is initializing and a small progress wheel is spinning. It has been like this for 6 hours and there has been absolutely no movement on the progress bar.


It appears that the phone is not accepting the message from the BB Desktop application.


What can I do next????

All sugge

Posts: 91,849
Likes: 24,135
Solutions: 6,232
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't reset 9700 factory settings

You will need to use BBSAK or JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
For BBSAK, here is the link: http://bbsak.org/

If JL_Cmder does not work, follow this instructional:

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