03-30-2013 02:57 PM
Please check first to be sure that BBM is actually installed:
If it is not installed, then please do so, by using your BB Browser and going to this URL:
If it is installed, then please dig carefully through all homescreen panels and all sub-folders from the homescreen. Ensure that "Show All" is active just in case the icon is hidden. Make sure you are not using a custom Theme that might be hiding the icon. Otherwise, perhaps try the things in this KB:
Good luck and let us know!