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New Member
Amanda05
Posts: 2
Registered: ‎09-14-2011
My Device: Bold 9700
My Carrier: Bell
Accepted Solution

Can't send pictures

I downloaded the new bbm 6.0.0.129 and I can't send pictures or voice notes ect.. And even when I go to my picture albums I can't send it to bbm from there, it only gives me options to send in email or text or facebook but not to a messenger contact why can't I????
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Elite I
Krypto
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: Can't send pictures

Start by trying a battery pull.  While the device is on, remove the battery for 15-30 seconds, reinsert, then wait for the device to reboot.  Does that help?


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New Member
Amanda05
Posts: 2
Registered: ‎09-14-2011
My Device: Bold 9700
My Carrier: Bell

Re: Can't send pictures

Yesss!!! That did the trick thanks so much, I had pulled the battery before but maybe it was cause I didn't wait long enough thanks so much!!
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Elite I
Krypto
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: Can't send pictures

Awesome! Feel free to let us know if you have any questions in the future. :smileyhappy:

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If your issue is resolved, don't forget to click the Solution button on the resolution!

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Contributor
girlbaby41
Posts: 11
Registered: ‎10-13-2011
My Device: bold 9700
My Carrier: vodaphone

Re: Can't send pictures

that didn't work for me

any other suggestions as it used to work

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Elite I
Krypto
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: Can't send pictures

Hi girlbaby41,

Can you give full details of the problem? I'll try to take a look at some point in the morning and see if I can help.

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If your issue is resolved, don't forget to click the Solution button on the resolution!

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Contributor
girlbaby41
Posts: 11
Registered: ‎10-13-2011
My Device: bold 9700
My Carrier: vodaphone

Re: Can't send pictures

weird thing happened today - it just started working again.  So no idea why it stopped and no idea why it started again

 

but thank god it is back :smileyhappy:

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Elite I
Krypto
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: Can't send pictures

Cool! Thanks for the update and fingers crossed that it doesn't happen again!

If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.

If your issue is resolved, don't forget to click the Solution button on the resolution!

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