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BlackBerry® Bold™

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New Member
Gizmo2
Posts: 1
Registered: ‎02-12-2013
My Device: Blackberry bold 9790

Cannot delete emails - it is stuck

I tried to clear  my email messages. A few got stuck and now I cannot delete them.

 

It is about 5-6 emails that I cannot delete.

 

 

Retired
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Cannot delete emails - it is stuck

Hi Gizmo2,

 

Welcome to the BlackBerry Support Community.

When you tried to clear your messages, do you mean that you did a Delete Prior as shown in this article? "How to use the Delete Prior option" http://bbry.lv/PA8mIv

If so, this could be caused by an issue with your Messages database. Please try first backing up all of your data then clearing the database. This should delete all the messages from your BlackBerry Bold smartphone.

For more detail, please see the following KB article. "How to clear the user content databases from the BlackBerry smartphone" http://bbry.lv/JtQKcw

 

Let me know if that fixes the issue for you.


-FS


 


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