09-30-2012 11:53 AM
Recently I have been unable to view my media files although my memory (internal 8gb) isalmost full.
Each time I take a picture or a video I am able to import it onto my PC but I am unable to view it on my phone.
I have a 9900 and do not have a memory card. Numerous battery pulls have not resolved this issue.
When I go to Media/Pictures or videos in both cases it shows that I have no pictures or videos.
Highly frustrating as I cannot view them once I have taken them and of course I cannot delete them to make clear sone space.
10-04-2012 02:03 PM
Welcome to the BlackBerry Support Community.
Can you please verify that content protection is disabled on your BlackBerry® Bold™ 9900 smartphone and reinsert the battery before testing again? How are you transferring the media files to your PC? Are you able to see your media files on the BlackBerry® Bold™ 9900 smartphone by choosing Media>Menu>Explore and navigating to the media folders?
This KB article provides the content protection settings to check. "How to change the setting for Content Protection on the BlackBerry smartphone" http://bbry.lv/O5DQn7
Hope this helps.
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10-04-2012 04:35 PM
I had the same problem in my BB 9650 ,I dont know how is in a BB 9900 but i can find my photos , vidios and songs to another place . To applications~file ~file folder~device~home ~user~ and then select what are you looking for.
I could delete them there , but to media I couldent.