11-26-2012 12:23 PM
Hi there. All of a sudden I cannot hear people when I call on the handset. I have reset everything, battery pull, deleted flashlight and it worked but now it's back to now working. (Fyi - I didn't re-install flashlight). The other person can hear me but I cannot hear them. The speaker phone works and if I put headphones in I can hear the other person. It seems odd that it stopped working and then worked and now it's not working again. I also cannot open or close BB App World and have tried to delete/reinstall numerous times.
Any help would be great! Thanks!
11-28-2012 03:06 PM
I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...
KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...
After doing the reload, test your phone to see if it works before restoring any data or applicaitons.