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BlackBerry® Bold™

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Visitor
brightyswf
Posts: 1
Registered: ‎05-15-2009
My Device: Not Specified

Cannot open attachments on BB bold

When I first got my Blackberry Bold I could open image attachements, attached emails and documents. But after a few days I noticed that ? (question marks)  where coming up where the images should have been and when I'd go to open the image or attachement I would get the message "This attachement type cannot be viewd on your device". I made sure the Blackberry Attachment Service was installed at the correct version, but it still didn't work. I have since reset the whole phone and reinstalled everything and it'll work for a day or so - then it goes back to being unable to open attachements. I was so please with Blackberry compared to my old HTC phones, but this is driving me crazycrazy

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New Contributor
DevilDawg
Posts: 8
Registered: ‎05-11-2009
My Device: Not Specified

Re: Cannot open attachments on BB bold

Mine is doing the same thing. However it worked fine prior to installing updated version and platform. I noticed Documents 2 Go was free in BB Appworld. I am going to try reinstalliong that and see if it helps. I am also going to subscribe to this thread in the event someone smarter comes along. LOL.
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Super Contributor
Forza
Posts: 366
Registered: ‎05-18-2009
My Device: 7230,7290,8100,8300,8700,9000

Re: Cannot open attachments on BB bold

Hi birghtyswf,

 

May I confirm if you are running with BES or BIS.  If you running with BES, is your email with attachment still in your Inbox or it has been moved?

 

Have you try to resend the same message back to yourself from your BB and see if it works?


brightyswf wrote:

When I first got my Blackberry Bold I could open image attachements, attached emails and documents. But after a few days I noticed that ? (question marks)  where coming up where the images should have been and when I'd go to open the image or attachement I would get the message "This attachement type cannot be viewd on your device". I made sure the Blackberry Attachment Service was installed at the correct version, but it still didn't work. I have since reset the whole phone and reinstalled everything and it'll work for a day or so - then it goes back to being unable to open attachements. I was so please with Blackberry compared to my old HTC phones, but this is driving me crazycrazy


 

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