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New Contributor
Posts: 7
Registered: ‎10-08-2011
My Device: Bold 9900

Cannot play media. The content is missing or not available

Some of the mp3 files I synced from my computer somehow cannot be played on the BB music player.  While I can see the songs listed, trying to play them will get the error message "Cannot play media. The content is missing or not available".  However, I can nonetheless go to the File Manager to play those songs. 
New Contributor
Posts: 4
Registered: ‎07-07-2012
My Device: Bold 9930

Re: Cannot play media. The content is missing or not available

Do a hard reset by removing the battery and replacing it.. 

Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2

Re: Cannot play media. The content is missing or not available

Maybe that file is deleted.

 

 

Thanks!



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New Contributor
Posts: 7
Registered: ‎10-08-2011
My Device: Bold 9900

Re: Cannot play media. The content is missing or not available

If you read my message more carefully you would see that I mentioned that I can play those files when I open them in Files Manager folder. It means that they are not deleted.
New Contributor
Posts: 7
Registered: ‎10-08-2011
My Device: Bold 9900

Re: Cannot play media. The content is missing or not available

Pedantrest, it doesn't help :smileysad:
New Contributor
Posts: 4
Registered: ‎07-07-2012
My Device: Bold 9930

Re: Cannot play media. The content is missing or not available

Are you sure the files are in mp3 format?.. 

New Contributor
Posts: 7
Registered: ‎10-08-2011
My Device: Bold 9900

Re: Cannot play media. The content is missing or not available

I'm completely sure about it :smileyhappy:
Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2

Re: Cannot play media. The content is missing or not available

Delete the mp3 file and copy again in your media card. Thanks!



Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"



New Contributor
Posts: 7
Registered: ‎10-08-2011
My Device: Bold 9900

Re: Cannot play media. The content is missing or not available

It happens everytime to different files after sync... The thing is that it happens after sync, not when I simply copy-paste those files.

Thanks.
Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2

Re: Cannot play media. The content is missing or not available

Try to copy-paste. Not through sync.



Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"