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BlackBerry® Bold™

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New Contributor
asiaadman
Posts: 3
Registered: ‎03-31-2009
My Device: Bold 9000

Cannot register my new phone on my carrier's server

I bought a new Bold in Bangkok, from a reputable dealer. After the box was unsealed I inserted my SIM, which is for Dialog Sri Lanka (I live there) and phoned home. The phone worked fine. When I returned to Sri Lanka I asked Dialog to open an account for me on their BB server. They entered the IMEI and PIN and repeatedly got the same error message <<Invalid PIN or IMEI format>>. They do not know how to solve this problem and say they have never seen this message before.

What is the problem and how can it be resolved? 

Thanks! 

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Forums Advisor III
OzBBerry42
Posts: 1,078
Registered: ‎05-26-2008
My Device: 8300

Re: Cannot register my new phone on my carrier's server

Hi,

 

The device must have a BB data connection when you attempt to add it to the BIS website.

The BIS website will communicate to the devcie otherwise you'll get that error.

 

Basically you cant add a device that cant communicate to RIM.

 

Do you get the 3GBB logo in the top right hand corner?

Can you go to Options -> Advanced-> Hsot Routing Table-> Register Now?

Did you get the Messages-> Registration Message?

 

Can you add the BB to the website now?



Checked out my Blackberry FAQ's and Links to Needed Articles here
http://darkeen.homelinux.com/index.php/Blackberryfaq
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New Contributor
asiaadman
Posts: 3
Registered: ‎03-31-2009
My Device: Bold 9000

Re: Cannot register my new phone on my carrier's server

Thanks for your clear message.

 

I do not believe that I am communicating with RIM.

 

I have a 3G logo in top right, but no BB logo.

Host Routing Table - first I got *No entries*. So I pressed the BB logo menu key and got 'Register Now'. I pushed the trackball and got 'Registration message sent'. I pushed OK.

 

I went to the carrier's registration web page inputted the PIN and IMEI and got the same message --- invalid format.

 

Any suggestion how I can fix this? 

 

 

 

 

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New Member
jcvasquezt
Posts: 1
Registered: ‎05-28-2009
My Device: Not Specified

Re: Cannot register my new phone on my carrier's server

I have the exact same problem with my blackberry bold. I tried all you mentioned above but I can't get it right. The blackberry registration site returns the error about wrong pin or invalid imei format. I bought my phone online and I can't get it to work. I went to the carriers office in my city and they say that it is not posible to activate the phone if they can't registrer it online.

What can I do? How can I request an activation for my phone???

 

Please help.

 

Juan Camilo

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New Contributor
asiaadman
Posts: 3
Registered: ‎03-31-2009
My Device: Bold 9000

Re: Cannot register my new phone on my carrier's server

Hi... my result was BAD news. RIM told me that I had bought a fake. It will never get connected to RIM servers. You need to contact the RIM office nearest to you and explain the position to the security team.

Philip. 

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