BlackBerry® Bold™

[asiaadman]

I bought a new Bold in Bangkok, from a reputable dealer. After the box was unsealed I inserted my SIM, which is for Dialog Sri Lanka (I live there) and phoned home. The phone worked fine. When I returned to Sri Lanka I asked Dialog to open an account for me on their BB server. They entered the IMEI and PIN and repeatedly got the same error message <<Invalid PIN or IMEI format>>. They do not know how to solve this problem and say they have never seen this message before.

What is the problem and how can it be resolved? 

Thanks! 

[OzBBerry42]

Hi,

The device must have a BB data connection when you attempt to add it to the BIS website.

The BIS website will communicate to the devcie otherwise you'll get that error.

Basically you cant add a device that cant communicate to RIM.

Do you get the 3GBB logo in the top right hand corner?

Can you go to Options -> Advanced-> Hsot Routing Table-> Register Now?

Did you get the Messages-> Registration Message?

Can you add the BB to the website now?

[asiaadman]

Thanks for your clear message.

I do not believe that I am communicating with RIM.

I have a 3G logo in top right, but no BB logo.

Host Routing Table - first I got *No entries*. So I pressed the BB logo menu key and got 'Register Now'. I pushed the trackball and got 'Registration message sent'. I pushed OK.

I went to the carrier's registration web page inputted the PIN and IMEI and got the same message --- invalid format.

Any suggestion how I can fix this? 

[jcvasquezt]

I have the exact same problem with my blackberry bold. I tried all you mentioned above but I can't get it right. The blackberry registration site returns the error about wrong pin or invalid imei format. I bought my phone online and I can't get it to work. I went to the carriers office in my city and they say that it is not posible to activate the phone if they can't registrer it online.

What can I do? How can I request an activation for my phone???

Please help.

Juan Camilo

[asiaadman]

Hi... my result was BAD news. RIM told me that I had bought a fake. It will never get connected to RIM servers. You need to contact the RIM office nearest to you and explain the position to the security team.

Philip.