02-14-2013 09:59 AM
I updated my OS 2 weeks ago.. and then when I check my icons, BBM is gone.. when I checked it in my desktop software (i plugged it), the BBM software is hidden... Until now, I cannot use my BBM when i try to download it, the display in app world "not available in this device"... so what's the point of updating the software?!?
And then a while ago, I updated my twitter. then after I restart my phone, twitter is gone I tried to reinstall it, but it always displays an error.. Can you help me with my problems.. I'm getting pissed off!!!
02-14-2013 11:36 AM
Welcome to BlackBerry Support Forums
First On your Homescren go to Options > Device > Application Management > Delete BlackBerry Messenger application from that list . then peform a Battery pull restart by removing the Battery while your device is Powered On wait for min. then re-insert it back.
After reboot your device may prompt to confirm the current date and time ( make sure it is same as your network time ) also Check your Timezone. Finally from your BlackBerry Browser browse or Click here www.blackberry.com/bbm to download the most recent version of BBM that is available for your device.After installing perform another Battery pull reboot .
In the same way delete twitter from application management , perform another reboot , then from your BlackBerry browser browse or click here www.blackberry.com/twitter to download twitter application.
Try those and let us know also reboot your device by removing the battery after each Install .