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BlackBerry® Bold™

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New Contributor
Posts: 3
Registered: ‎12-23-2012
My Device: Blackberry Bold 9900
My Carrier: Telstra

Cant Turn On Bold 9900

I cant turn on my BB Bold 9900. The phone had full battery power when it died and now once plugged into a wall charger the red light in the top right hand corner lights up for about 15 seconds then disappears. No matter what i do it wont turn on.

 

Anyone able to help??

 

Cheers

 

LK

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Cant Turn On Bold 9900

Hi,

 

You have to update/reinstall device OS. Check the below knowledge base article -

 

  • KB03621 How to clean reload BlackBerry Device software and applications using BlackBerry Desktop Software

tanzim                                                                                  
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New Contributor
Posts: 3
Registered: ‎12-23-2012
My Device: Blackberry Bold 9900
My Carrier: Telstra

Re: Cant Turn On Bold 9900

Thanks Tanzim but my phone is not even recognised on my cmputer when plugged in with the USB. Any other suggestions?

 

Thanks

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Cant Turn On Bold 9900


lachy11 wrote:

Thanks Tanzim but my phone is not even recognised on my cmputer when plugged in with the USB. Any other suggestions?

 

Thanks


Hi lachy,

 

Check the below KB article to force detect your BlackBerry by your computer -

 

  • KB10144 How to force the detection of the BlackBerry smartphone using Application Loader

tanzim                                                                                  
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